MyExplorer is a web portal created by a group of companies with over 20 years of experience in marketing and tourism: some activities are organized directly by us, others are carefully selected by qualified suppliers. We guarantee secure payment and clear cancellation policy, but above all that the activities are of extreme quality.

Booking on MyExplorer is safe: our booking system is tested and handles hundreds of transactions every day, with an error rate close to 0%.
The system used is Stripe, the largest and safest online payment system in the world. We offer the most common international payment methods, such as Credit Card, Visa, Maestro, Mastercard, American Express, Klarna (which also allows installment payments), international circuits like Sofort, IDEAL and EPS, fast payments like Apple Pay, Google Pay and AliPay.

You can cancel the reservation, according to the policy adopted, which is clearly stated both on the booking page and in the ticket you will receive in your email, after making the payment. In the ticket, you will also find the contact details of the supplier, whom you can contact for any information and need.
Very often, you can cancel the reservation independently from the confirmation email you will receive after payment, always according to the cancellation policy adopted for each individual tour.

In case of cancellation of the tour or experience, you will be refunded within a few days (technical times), through the same payment method you used.

In the confirmation email and in the ticket you will receive, you will find the telephone number and email contacts of the supplier, whom you can contact for any need.

After booking, it will be possible to contact the supplier, using the contacts you will find in your confirmation email, to request a change in the date or time of your activity.

During the booking phase, you will find specific fields where you can report any special requests (food intolerances, special diets). Otherwise, always in the booking confirmation email, you will find the telephone number and email of the activity provider, to report your requests.

Yes, all tours and activities are covered by insurance for damages, thefts, and civil liability. You can always refer to the contacts of the provider that you will find in the confirmation email.

Yes, you can request a customized activity by writing an email to info@myexplorer.it

Yes, you can contact us at the email address info@myexplorer.it, we will do our best to accommodate your request.

You can request the listing of your experiences on MyExplorer and our other portals by writing an email to info@myexplorer.it